1.1.
Product description
We try to ensure that all items/calendars are printed and produced to our own
very high standards. Printed on a high resolution a HP 3800 laser printer on
160gsm card. We will endeavour to make any prints or digital images print at
their optimum quality in doing so we reserve the right to: if need be, digitally
enhance your images - we only seek to deliver the best product we can. Unfortunately
if some images are not of a high enough resolution to be printed we will contact
you seeking replacement images at no extra charge but must maintain that this
may have an adverse effect on delivery time. (Please refer to Resolution of
images section below).
1.2. Price and sales tax
Prices of all calendars are inclusive of VAT. Calendars are priced in Pounds
Stirling.
1.3. Delivery
We aim to post all orders within 10 full working days (United Kingdom timeframe).
Postage costs are £2.95. If ordering more than three calendars postage
will increase to £5.90 and increase by £2.95 per three calendars
purchased. Larger orders will be subject to a revaluation of post and packaging
costs and may incur more charges we will notify you if there is an increase
and cannot deliver your order until payment has been received. Delivery to countries
other than the United Kingdom may incur higher postage costs and therefore we
reserve the right to delay delivery until further payment is made we will notify
you by email of any necessary payments.
1.4. Return of damages goods
We endeavour to despatch the goods to you in perfect condition. However occasionally
goods can be damaged in transit and we are keen to rectify any problems as quickly
as possible. We may supply replacement cases free of charge but images may not
be of a high enough standard to print. (Please refer to Resolution of images
section below).
All complaints will be acknowledged within 5 working days. We will endeavour
to resolve any complaints within 14 days and keep you informed during this process.
Please note that your right to return items to us in accordance with these terms
and conditions is in addition to any other statutory rights you may have.
1.5. Payment
personalised prefers cheques or postal orders made payable to personalised.
We accept paypal account holders and all major credit cards.
1.6. Refunds
Unfortunately due to the fact that we strive to produce your calendars within
a 10 day period we cannot refund any monies if you choose not to proceed with
your order after your calendar has been produced unless it damaged if so we
will offer a replacement case.
1.7. Privacy and security policy
We are committed to protecting your privacy. We will only use the information
that we collect about you in accordance with the Data Protection Act 1998. WE
DO NOT PASS ANY INFORMATION TO ANY THIRD PARTY.
1.8. Marketing
We may contact you in future by email to remind you of our service we will not
bombard you with sales and marketing, but please notify us by email if you want
to be taken of our mailing list.
1.9. Cookies
In order to improve the service offered to you technology may be used to track
the patterns of behaviour of visitors to the site and to help personalise the
content displayed to each user. This can include using a "cookie"
which would be stored on your browser.
2. Credit card transactions
Your card details are transferred directly to our Payment Service Provider (www.paypal.com)
for immediate authorisation and are not recorded or stored in our database.
Once we have received authorisation from the Payment Service Provider we confirm
your order.
2.1. Intellectual Property
All text, software, music, sound, photographs, graphics, video, page layouts,
design and other material that is contained on the website is protected by our
or third party copyrights, trade marks, service marks, patents or other proprietary
rights and laws.
You are not permitted, except where expressly authorised to do so, to change,
copy, store, publish, rent, licence, sell or distribute in any way any of these
intellectual property rights.
2.2. Website Content
The website is provided on an "as is" and "as available"
basis and we shall not be liable to you for your inability to use the service.
No advice or information, whether oral or written, obtained by you via the website
will create any warranty not expressly stated in these terms and conditions;
and all warranties in respect of the website, the items supplied by us and any
other services that we may provide through the website from time to time are
excluded to the fullest extent permitted by law. This does not prejudice your
statutory rights.
2.3. Amendment of sites and services
We reserve the right to amend the website and the items and services that we
offer to you via the website without notice to you from time to time.
2.4. External links
We may provide links to other websites or resources from time to time. These
links are provided for your convenience. We do not endorse the contents of those
websites, are not responsible for the availability of these websites and will
not be liable in any way for any loss or damage which you may suffer by using
those websites.
2.5. Complaints
Please email cs@personalised.co.uk,
or write to cs.personalised, 20 Woodlea Road, Worthing, West Sussex, United
Kingdom, BN13 1BN.
2.6. Resolution of images IMPORTANT
a) Digital images - most professionally printed images (magazines
for example) are of a resolution of 300 dpi (Dots per inch) and computer monitors
display at 72 dpi. We would prefer images that are of 300dpi but can still work
with lower resolution images. An image on your monitor to you may appear to
be OK but if the image is of low resolution it may not print as clearly as you
may envisage (we will contact you if an image is particularly poor for our purposes).
Images on screens will seem brighter than on printed material this is purely
due to: on screen they are electronically displayed by the Red, Green and Blue
channels of your monitor therefore quite bright and vibrant. Once printed they
will not appear as bright because the paper does not reflect or emit light as
a monitor does. But we strive to make them as perfect as we can. Digital photos
should be supplied as JPEGS that are large enough to print at this size. The
minimum we can work with is 300k file sizes but please supply the largest file
size you have and one of our designers will be able to focus on the best part
of your photograph. We cannot return your image CDs so please keep copies of
your images on your computer.
b) Prints - calendars are 138 x 118 mm and prints should be
no smaller that 6 inches by 4 inches (we will scan in free of charge!) so they
are of an optimum resolution for your calendar. We will return your photgraphs
with your order.
2.7. General
These terms and conditions constitute the entire agreement in respect of the
use of the website and the items and services offered via the website. We may
vary these terms and conditions from time to time without notice and you should
therefore check them each time you intend to use the website.
If any of these terms and conditions is found to be invalid this shall not affect
the validity of the remaining provisions which shall remain fully enforceable.
No waiver by us of any term shall be deemed to be continuing or shall be deemed
to be a waiver of any other term.
